Policies & Need to know
Thank you for reading this post, don't forget to subscribe!Cancellation Policy:
We understand last minute emergencies pop up. However, if you are unable to make your scheduled appointment with your eyelash technician, please contact us as soon as possible to reschedule. We require at least 24 hours.
Clients rescheduling/Cancelling less than 24 hours from appointment time will be charged a $50 fee and clients who no-shows without notice will be charged the full amount of service booked.
*For medical emergencies/car accidents – we can apply your cancellation fee towards a future appointment if you show proof.
Late Arrivals:
Lateness is factored into your scheduled appointment time. If you arrive late we will not be able to extend your appointment time. Out of respect and consideration for your eyelash stylist and other customers, please do your best to come 5-10 minutes before your scheduled appointment to sign any waivers, use the bathroom, wash your lashes, etc.
Other Policies:
Please arrive 5-10 minutes before scheduled appointment to wash your lashes, use the bathroom, and/or sign any waivers.
Please arrive makeup-free. Any time used to clean off your eye makeup will take away from the actual lashing time and will result in lashes being not as full as you desire.
Skin sensitivities and allergies are extremely rare and your safety and care are of our utmost concern. We use the highest quality products and the most up-to-date techniques and sanitation protocols. However Robyn D’Banc Lashes is not liable for reaction due to our products.
Allergies:
If you experience an allergic reaction to any of the products used during a service, please contact us immediately for assistance in assessing the situation. If you’ve experienced allergic reactions to eyelash extensions in the past and think you may have an allergy to our products, please let us know before your appointment. A patch test can be administered prior to the appointment. Simply phone or text us with this request. *Refunds are not given for allergic reactions, however, we will remove the lashes free of charge. Eyelash adhesives contain cyanoacrylates. See our refund policy.
Refund Policy
We do not offer refunds on services. We do however, offer a Guarantee on all of our services (see Guarantee Policy). If you experience an allergy and are unable to wear the eyelash extensions applied, we will remove them free of charge. Please see our ‘Allergies Policy’ for more details.
Cleanliness and sanitization is our top priority. We have the latest equipment and are constantly learning about our craft to bring you the best and safest experience possible.